Refund & Return Policy

Last updated: September 8, 2026

We want you to love your purchase from slimvibe.org. If you are not entirely satisfied with your order, we are here to help. Please read our policy below to see how we handle returns and refunds.

1. Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If 14 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it: unworn, unused, unwashed, and in its original packaging.
All tags, labels, accessories, and protective seals must still be attached and intact.
You will need to provide the receipt, order number, or proof of purchase.

Non-Returnable Items:

Certain types of items cannot be returned due to hygiene, safety, or customization reasons. These include:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders, personalized items, or custom engravings).
Personal care or hygiene goods (such as cosmetics, skincare, intimate apparel, earrings).
Items purchased on "Final Sale" or gift cards.

3. How to Start a Return

Contact Us: To initiate a return, you must first contact our customer support team at hex072655@gmail.com. Please include your order number, the name of the item(s) you wish to return, and the reason for the return.

Approval & Instructions: If your return is accepted, we will send you a return confirmation email along with instructions on how and where to send your package.

Important Note: Items sent back to us without first requesting a return will not be accepted. We do not accept cash-on-delivery (COD) return shipments.

4. Return Shipping Costs

Option A

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Option B

We offer free return shipping. We will provide you with a pre-paid return shipping label once your return request is approved.

5. Damaged, Wrong, or Defective Items

Please inspect your order upon reception and contact us immediately (within 7 days of delivery) if the item is defective, damaged, or if you received the wrong item.

In your email, please provide your order number and clear photos or videos showing the issue.

Once verified, we will arrange for a replacement or a full refund at no additional cost to you.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds Processing

Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed automatically and applied to your original method of payment within 5–7 business days.

Please note: It can take some time for your bank or credit card company to process and post the refund to your account. If you haven't received your refund after 14 days of approval, please contact your financial institution or reach out to us.

8. Contact Us

For any questions regarding our return and refund process, please feel free to reach out to us:

Email: hex072655@gmail.com

At SlimVibe, we are dedicated to supporting your wellness journey with transparency, integrity, and care.